How to Work From Home as a Mystery Shopper

Get paid to conduct a task and then answer a few simple questions on it – all from the comfort of your own home and in your own time.

Carrying out Mystery Shopper tasks from home can give you immense flexibility and extremely useful extra income. Plus, it’s fun to have different Mystery Shopping experiences each time, while posing as a customer.

But exactly what is a work from home Mystery Shopper? Let’s find out.

How does mystery shopping from home work?

When people think of Mystery Shopping, they often think of someone pretending to be a regular customer in a Shop or a restaurant, then reporting back with their findings.

But with modern technology, current working patterns and retail trends, there are now Mystery Shopping options that don’t even need you to leave the house. After all, we’re now making more purchases online than ever before. According to the International Trade Administration, in 2021, consumer eCommerce accounted for 30% of the total retail market in the UK, with 82% of the UK population buying at least one product online in 2021.

Then there are all the interactions and queries we carry out either online or over the phone. Companies need real insight into those experiences – to make sure they’re going as they should be.

This is where you come in.

How do I work as an online mystery shopper?

First of all, you register to become a mystery shopper. It doesn’t take long.

Then browse our Mystery Shopper opportunities, where there’s a specific section for online and phone tasks. Apply for the assignment and we’ll see if it’s a good fit. We take great care to match the right people with the right task, making sure brands get the Mystery Shoppers who can provide the most useful insights.

When you’re chosen for a particular assignment, we’ll give you all the information you need, helping you to carry out the task and provide precise details on your experience.

After completing the task, log in to your account, answer a few questions and then you’re done. It’s important to check your email for the next five days, in case we need any clarifications on your feedback.

Within 3-4 weeks, we’ll send you payment – as well as any money you’re owed for carrying out a task, such as purchasing something online.

What type of mystery shopping assignments can you do from home?

Just as consumers can interact with a business in various ways and through different platforms, Mystery Shopping assignments cover the full range of options. We regularly have Mystery Shopping jobs from home become available.

So, whether you prefer to email, pick up the phone or contact companies on social media, the choice is yours.

Online mystery shopping

Secret Shopper work from home tasks often involve making enquiries and sometimes require online Shopping. You might be hunting down a particular item on a fashion website, filling a virtual supermarket basket or booking a table at a restaurant.

But whatever the assignment, you’ll have precise instructions to follow. Brands specifically target certain parts of the customer experience for you to provide a report on.

Of course, convenience is why so many of us Shop online. And that’s one of the major benefits of being a mystery shopper online. We’ll give you a timeframe for completing the task and answering some quick questions. But you can easily fit the assignment around your regular job or your personal plans. Mystery Shopper work from home gives you great flexibility.

Email mystery shopping

When we haven’t got time to make a query in person or wait in a phone queue, email is there for us. Every day, brands receive countless emails, from disgruntled customers and people who just need some information.

As a work from home Mystery Shopper, you might be asked to email a company with a carefully-worded query. Then you’ll be asked to answer questions and share a copy of the response, helping the company to see where they might improve.

Telephone mystery shopping

Sometimes, you just need to speak to an actual person, particularly if there’s a complicated issue. And not everyone is able to go online to resolve problems. So it’s vital that companies get their telephone customer service right.

Contacting a helpline with a specific enquiry (supplied by the company), you’ll assess the response, listening out for particular elements that you’ve been instructed to focus on. After you’ve hung up, you’ll then answer a few quick questions on your experience, which will tell the company where they’re doing well (or not so well).

How can I sign up to become a remote mystery shopper?

If you want to become a Mystery Shopper from home, we’d love to hear from you.

Registering is simple. We just need a few details and it only takes a matter of minutes.

But what qualifications do you need to be a Mystery Shopper?

None at all.

Yet, there are a few qualities that make a good Mystery Shopper:

• Attention to detail – small details can help brands improve the customer experience
• Writing skills – brands need to understand how your experience went
• Accuracy – it’s important that you remember the details correctly
• Reliability – you need to provide timely feedback and be available for any clarifications afterwards
• Following precise instructions – to get the most value from the exercise, brands need mystery shoppers to follow a specific scenario

If you see those qualities in yourself and want to try Mystery Shopping, what are you waiting for? Sign up now an