Clients
Are you delivering on your promises to customers every step of the way?
We have the secret weapon you need: Mystery Shopping by Ipsos. We're here to uncover the truth behind your brand's promises and client experiences. Our trained Mystery Shoppers act as your eyes and ears, providing unbiased feedback across every touchpoint, channel, and market.
Experience the Ipsos Difference
With Ipsos Mystery Shopping, you'll get actionable insights that drive real results. Say goodbye to guesswork and hello to data-driven decisions. Join us and let's transform your brand experience together. As the undisputed leader in Mystery Shopping, Ipsos sets the standard for excellence in customer experience evaluation. The world’s largest brands trust Ipsos for Mystery Shopping, because our programs are better designed, better executed and drive better impact, but don’t just take our word for it.
To learn how we can help your organisation consistently deliver against your brand promises, get in touch.
The world’s largest brands trust Ipsos for Mystery Shopping, because our programs are better designed, better executed and drive better impact, but don’t just take our word for it.
A drop-the-mic moment.
Great insight. We couldn’t put our finger on it before, but now we can. This will take us to the next level.
The piece of work you’ve done will be instrumental in helping us identify these focus areas, so thank you for that!
The insight adds real value to our business, identifying and quantifying the opportunity to grow.
Very helpful. Linking to other important KPI’s, great stuff.
We really got the sense that Ipsos are aligned to our goals, what we want to achieve, and really working with us to make that happen.
Why Mystery Shopping Matters
Operations
Evaluate frontline staff performance against brand standards.
Regulatory Compliance
Ensure legal requirements are met.
Market Research
Gain competitive intelligence and learn from industry best practices.
Human Resources
Measure the effectiveness of training programs.
Marketing and sales
Assess the impact of new product launches and promotional offers.
Supply Chain Management
Optimize channel strategy and partner promotions.
About Ipsos
Ipsos is one of the world's leading market research companies, operating in 90 markets and employing 18,000 people. Our passionately curious research professionals, analysts, and scientists have built unique multi specialist capabilities that provide true understanding and powerful insights into the actions, opinions, and motivations of citizens, consumers, patients, customers, or employees.
Our 75 solutions are based on primary data from our surveys, social media monitoring, and qualitative or observational techniques.
