What skills do you need to be a Mystery Shopper?
Mystery shopping is the ultimate flexible way to supplement your income, without needing specific qualifications or prior experience. However, to make the most of your experience as a Mystery Shopper, you will need a number of skills to complete tasks quickly and effectively. Read on to discover the key skills you need to be a Mystery Shopper.
Can anyone be a mystery shopper?
Anyone over the age of 18 can be a Mystery Shopper. From in-person shopping tasks to online assignments, Mystery Shopping opportunities can be adapted to suit your lifestyle. With IPSOS, there are a wide variety of mystery shopping opportunities for you to choose from. Mystery shopping jobs can give anyone the chance to earn extra cash, whilst also allowing you to explore trendy boutiques, new restaurants and local tourist attractions. With IPSOS you can take on a wide variety of tasks, including retail mystery shopping, mystery dining and even online mystery shopping and video assignments.
What skills do you need to be a mystery shopper?
There are a few skills that you need to be a successful Mystery Shopper. These include:
Time management
To complete Mystery Shopping jobs you’ll need to be comfortable managing your schedule. Whilst you can take on Mystery Shopping tasks whenever you like, it’s important to complete the necessary feedback forms on time. When you complete a task with IPSOS, you’ll have a set amount of time to finish and submit your feedback. As a result, it’s a good idea to only take on a Mystery Shopping job when you know you have the time you need to fill out the corresponding feedback.
Accuracy
Accuracy is a vital skill for Mystery Shoppers, as your feedback will help to shape the way businesses work. Companies use Mystery Shoppers to gather insights into the way their customers experience their business, from gauging customer service skills to reviewing accessibility in stores. Because of this, it’s important that you fairly and accurately report your findings once you’ve completed an assignment. Accurate feedback will help the businesses in your area to improve the way that they work, so your insights can have a lasting impact.
Basic digital knowledge
When you become a Mystery Shopper with IPSOS, your tasks, feedback and resources will all be accessed via our IShopForIPSOS portal. As a result, basic digital knowledge is a key skill that will enable you to confidently navigate the portal, upload feedback as required and access our full library of Mystery Shopping opportunities.
Good communication and written English
Mystery shopping is all about communication. In-person Mystery Shopping tasks may require you to speak with members of staff at the Shop you’re visiting or to call up a customer service line, so it’s important that you feel happy and confident communicating with people as part of your tasks. Good written English is also essential, as this ensures that your Mystery Shopping feedback can be clearly understood and actioned by businesses.
What skills are advantageous for mystery shopping jobs?
Whilst the skills above are what you need to successfully complete your Mystery Shopping tasks, there are some skills that will help you to stand out as an exceptional Mystery Shopper. The best Mystery Shoppers are discreet: able to navigate their tasks with subtlety, so as not to give away the fact they are a Mystery Shopper. These skills give Mystery Shoppers an authentic shopping experience, allowing them to gather invaluable insights. The best Mystery Shoppers are reliable and adaptable, as this allows them to take on a variety of tasks with ease, completing their assignments quickly and providing practical feedback.
How to become a mystery shopper with IPSOS
Becoming a Mystery Shopper is simple and fun with IPSOS, as you can sign up today and immediately access assignments in your area. Simply complete our registration form with key details such as your age, location, and preferences, and we'll set up your profile. We'll match you with available opportunities, allowing you to dive straight into your first task. You can access our training resources and guides on our iShopForIPSOS portal, referring back to them at any time to enhance your skills. Completing our Certification Quiz will unlock even more local tasks for you.
Want to start earning extra cash as a Mystery Shopper? Register now and instantly access a range of exciting Mystery Shopping jobs in your area with IPSOS. To find out more about what’s on offer, read our FAQs.
