Get paid to
conduct a task and then answer a few simple questions on it – all from the
comfort of your own home and in your own time.
Carrying out mystery shopper tasks from home can give you immense
flexibility and extremely useful extra income. Plus, it’s fun to have different
mystery shopping experiences each time, while posing as a customer.
But exactly what is a work from home mystery shopper? Let’s find out.
How does mystery shopping from home
work?
When people
think of mystery shopping, they often think of someone pretending to be a
regular customer in a shop or a restaurant, then reporting back with their
findings.
But with
modern technology, current working patterns and retail trends, there are now
mystery shopping options that don’t even need you to leave the house. After
all, we’re now making more purchases online than ever before. According to the International Trade
Administration, in
2021, consumer eCommerce accounted for 30% of the total retail market in the
UK, with 82% of the UK population buying at least one product online in 2021.
Then there are
all the interactions and queries we carry out either online or over the phone.
Companies need real insight into those experiences – to make sure they’re going
as they should be.
This is where
you come in.
How do I work as an online mystery
shopper?
First of all,
you register to become a
mystery shopper. It
doesn’t take long.
Then browse our mystery shopper
opportunities, where
there’s a specific section for online and phone tasks. Apply for the assignment
and we’ll see if it’s a good fit. We take great care to match the right people
with the right task, making sure brands get the mystery shoppers who can
provide the most useful insights.
When you’re chosen for a particular assignment, we’ll give you all the
information you need, helping you to carry out the task and provide precise
details on your experience.
After completing the task, log in to your account, answer a few
questions and then you’re done. It’s important to check your email for the next
five days, in case we need any clarifications on your feedback.
Within 3-4 weeks,
we’ll send you payment – as well as any money you’re owed for carrying out a
task, such as purchasing something online.
What type of mystery shopping
assignments can you do from home?
Just as consumers can interact with a business in various ways and
through different platforms, mystery shopping assignments cover the full range
of options. We regularly have mystery shopping jobs from home become available.
So, whether you prefer to email, pick up the phone or contact
companies on social media, the choice is yours.
Online mystery shopping
Secret shopper work from home tasks often involve making enquiries and
sometimes require online shopping. You might be hunting down a particular item
on a fashion website, filling a virtual supermarket basket or booking a table
at a restaurant.
But whatever the assignment, you’ll have precise instructions to
follow. Brands specifically target certain parts of the customer experience for
you to provide a report on.
Of course, convenience is why so many of us shop online. And that’s
one of the major benefits of being a
mystery shopper
online. We’ll give you a timeframe for completing the task and answering some
quick questions. But you can easily fit the assignment around your regular job
or your personal plans. Mystery shopper work from home gives you great
flexibility.
Email mystery shopping
When we
haven’t got time to make a query in person or wait in a phone queue, email is
there for us. Every day, brands receive countless emails, from disgruntled
customers and people who just need some information.
As a work from home mystery shopper, you might be asked to email a
company with a carefully-worded query. Then you’ll be asked to answer questions
and share a copy of the response, helping the company to see where they might
improve.
Sometimes, you
just need to speak to an actual person, particularly if there’s a complicated
issue. And not everyone is able to go online to resolve problems. So it’s vital
that companies get their telephone customer service right.
Contacting a
helpline with a specific enquiry (supplied by the company), you’ll assess the
response, listening out for particular elements that you’ve been instructed to
focus on. After you’ve hung up, you’ll then answer a few quick questions on
your experience, which will tell the company where they’re doing well (or not
so well).
How can I sign up to become a
remote mystery shopper?
If you want to become a mystery shopper from home, we’d love to hear
from you.
Registering is simple. We just need a few details and it only takes a
matter of minutes.
But what
qualifications do you need to be a mystery shopper?
None at all.
Yet, there are a few qualities
that make a good mystery shopper:
● Attention to detail –
small details can help brands improve the customer experience
● Writing skills –
brands need to understand how your experience went
● Accuracy –
it’s important that you remember the details correctly
● Reliability –
you need to provide timely feedback and be available for any clarifications
afterwards
● Following precise instructions –
to get the most value from the exercise, brands need mystery shoppers to follow
a specific scenario
If you see those qualities in yourself and want
to try mystery shopping, what are you waiting for? Sign up now an
