Video Mystery Shopping
If you’re comfortable using covert recording equipment and want to earn some extra money, video Mystery Shopping could be the perfect opportunity for you. Providing tangible evidence of the customer experience is extremely beneficial for businesses, meaning your work will help to improve the way popular brands operate. Plus, you’ll be learning plenty of new skills and gaining new experiences with each task that you complete.
How to become a Video Mystery Shopper
Registering to become a video mystery shopper with us is super simple. We’ll just need you to supply us with a few basic details such as your name, address and a photo of yourself. You’ll also need to be 18 years or older, own your own smartphone and have access to the internet.
Once you’ve registered with us, that’s it! You’ll be able to see available video Mystery Shopping tasks in your area straight away. You’ll have complete flexibility over which video Mystery Shopping tasks you’d like to carry out, so you can pick those that suit your schedule, preferences and are suitable for the kit that you have. Just remember, it’s first come first served, so keep a close eye on the app for when new opportunities are posted. We’ll also provide you with plenty of training resources to help you get started. Once you’ve watched our training videos and completed the quiz, additional tasks will become available to you.
How does video mystery shopping work?
Video Mystery Shopping is used by businesses to analyse and make changes to the way they operate. As a video Mystery Shopper, you’ll be required to visit a range of different retail establishments and assess your experience. Using covert cameras you’ll need to discreetly capture the experience, the environment and any interactions you have.
Alongside your video evidence, you’ll also need to answer a range of questions by using our app or desktop portal. We always recommend you fill these questions out as soon as possible after completing the task, the more insights you can provide, the better.
Each task you carry out will have specific Shopper project guidelines and areas of focus. Generally, you’ll be looking to capture employee behaviour, service quality, adherence to company policies, cleanliness of the environment and product presentation to name a few.
Once you’ve submitted your task, it will go through a validation process to ensure all questions have been answered and if our team is happy with your submission, your task will be processed for payment.
Why should you become a video mystery shopper?
There are so many benefits to becoming a video Mystery Shopper. From the flexible hours and the extra income, to the skills and new experiences you’ll gain, there’s something for everyone. And along with the personal benefits, you'll also be providing valuable insights to help businesses improve.
Earn extra income
Mystery Shopping is a fun and easy way to earn some additional income. With the cost of living continuing to rise, having a little extra money can be extremely helpful. Perhaps you’re a student or maybe you work a busy day job, Mystery Shopping can easily fit around even the busiest of schedules. There’s no requirement to work set hours and there’s no need to travel to far away locations either.
Plus, video Mystery Shopping is a fun and worthwhile side hustle. You’ll get to visit new places, gain observational skills and help to improve the customer experience. If you have a passion for Shopping or enjoy voicing your opinions, why not get paid to do it?
Flexible schedule
Video Mystery Shopping isn’t a 9-5 job. Instead, you can choose the tasks that fit around your schedule. Mornings, afternoons, evenings or even a mix of all three, it’s totally flexible.
Whether you’re working around a university schedule, childcare or a job, you’ll find plenty of opportunities that will work for you. Plus, there’s no set working hours to complete. You can choose to carry out as many or as little tasks as you’d like!
Unique experiences
Fed up of sitting in the office? Video Mystery Shopping will give you the chance to get out and about. No two Mystery Shopping tasks are the same and there's always plenty of variety. Different Shops, different locations, different areas to focus on — there’s nothing repetitive about Mystery Shopping.
You’ll get the chance to share your opinions and really make a difference to the businesses and brands you love. Whilst you may have been Shopping countless times before, this time you’ll be analysing your experience from a fresh perspective and driving real changes.
Improve customer experiences
It can be difficult for businesses to understand their strengths and weaknesses without seeing it from the customer's point of view. Is the service up to the right standards? Are employees following the company policies? How could customer service be enhanced? What is the first thing customers notice when they enter the building? And what could cause them to leave without making a purchase?
Your video recordings and written descriptions will provide businesses with a comprehensive and detailed analysis of what they’re doing well and what needs to be improved. Your insights will improve the customer experience for you and everyone else.
What do you need to become a video mystery shopper?
You don’t need to have any specific qualifications to become a video Mystery Shopper. All we ask is that you have proficient written and verbal English language abilities and some very basic digital skills. There are also a few key skills that will help you to become a confident Mystery Shopper:
Attention to detail — excellent attention to detail is crucial in the realm of Mystery Shopping. You’ll need to be observant and notice things that others might overlook. The more detail you can provide, the more valuable your insights will be.
Reliability — we’ll rely on you to provide honest and accurate feedback within the deadlines given. To help the Shops you visit improve for the better, it’s essential that you accurately report on your findings. You’ll also need to answer the questions about your experience within 12 hours after completing the task. For this reason, being able to stick to deadlines is very important.
Communication skills — as a video Mystery Shopper, you’ll interact with members of staff and provide written feedback as part of the task. For this reason, you’ll need to have good communication skills, both verbal and written. It’s essential that the feedback you provide is clear to both our team and to the business itself.
Why IPSOS?
As the biggest provider of Mystery Shopping opportunities in the world, we’ve always got plenty of tasks available. This means you’ll find opportunities that work with your schedule and aren’t too far from home. Here at IShopfor IPSOS we pride ourselves on keeping things straightforward. When you’re ready to sign up, you’ll only need to provide basic details before you can begin sifting through available video Mystery Shopping opportunities.
Plus, we don’t just offer video Mystery Shopping. Why not try out Retail Mystery Shopping or Mystery Dining too? There’s no requirement to stick to the same type of Mystery Shopping.
To find out more, take a look at our FAQs or get in touch with our friendly team.
