Privacy Policy
This privacy policy explains how we (Ipsos Research Private limited) use any personal information we collect about you (“Mystery Shopper”, ”you” or “your”), when you join our iShopFor Ipsos on-line panel / network (“Panel”), take part in Tasks (as defined in the Terms and Conditions or surveys or use the iShopFor Ipsos Website and our online platform and mobile application named iShopFor Ipsos System supplied by Research Metrics.
Click here to consult the Privacy Policy of our System Provider Research Metrics.
The webpage iShopFor Ipsos was created by Ipsos Research.The data provided is controlled Ipsos Research Private Limited
Ipsos Research, Private Limited Company, registered in the India, with its registered office located at 1701, F-Wing, Lotus Corporate Park, Off Western Express Highway, Goregaon East, Mumbai – 400063, Maharashtra, India. CIN: U74130MH2004PTC146904
Ipsos Research Private Limited is a part of the Ipsos worldwide group of companies and are jointly responsible to you under this privacy policy.
Topics:
- What information do we collect about you?
- Why we collect information about you?
- How will we use the information you provide?
- Third parties
- Children
- Use of Cookies and similar code
- How long will we keep the information you provide?
- How do you ensure my personal information is secure?
- How can you get access to your information and/or correct it and/or request its transfer and/or erasure?
- How to contact us
- Changes to our privacy policy
- Useful links
1. What information do we collect about you?
We collect the information you provide in completing our recruitment form when you decide to join our Panel.
Through the iShopFor Ipsos Website, Ipsos may collect information that can specifically identify you, such as your name, address, telephone number and e-mail address when you register.
We also collect the country and language preferences you have selected when registering on the webpage.
Other information is collected using our iShopFor Ipsos System supplied and supported by Research Metrics, when you fill out your iShopFor Ipsos Shopper Profile, complete any Task you to participate in, or you provide feedback, comments or other information. Click here to consult the Privacy Policy of our System Provider Research Metrics.
The minimum information collected are:
- First Name
- Last Name
- Gender
- Date of Birth
- Phone
- Email
- Address
- Language
- Country
For the full list of the information that might be collected about you as well as the categories of personal data collected please consult the Annex A below.
2. Why we collect information from you?
The primary purpose, why we collect information from you is to ensure that we can fulfil our agreement with you. When you join the iShopFor Ipsos panel, we enter into a contract with you, which is subject to this Privacy Policy as well as our framework agreement Terms and Conditions. Equally when you accept any Task, we enter into a further agreement pursuant to the framework agreement.
In order to fulfil the framework agreement by inviting you to appropriate Tasks, we need to collect and process the information requested during the recruitment or which you may subsequently add to your profile on the iShopFor Ipsos System and process it using automated means. This information will also be required to send you any fees and to contact you concerning any Tasks.
We then also collect information from you based upon any agreement in respect of a Task. Your acceptance of such Tasks is at your choice. There might also be situations where we are seeking information from you based on your consent or even explicit consent where this might be appropriate or required.
3. How will we use the information you provide?
We will use the information you provide to:
- Fulfil our framework agreement or any Task specific agreement with you
- Keep a record of all Mystery Shoppers.
- We use your name, telephone number and email address to contact you when appropriate Tasks are available or if we need to validate any of your responses; and to give you feedback on the Tasks you have undertaken for us. We use your postal address, date of birth, gender and other responses to ensure that you match the profile requirements for any Task.
- We may also use these details to analyse the responses from all shoppers and determine whether or not any trends amongst certain profiles emerge.
- Send you invitations to participate in Tasks that are relevant to you based on the information you provided on your Mystery Shopper profile, or by answering emails questions or surveys.
- Send you an email to your electronic address containing a verification code, in order to verify your application and activate your Mystery Shopper account.
- Append personal information about you to your responses to any Tasks you participate in, such as geographical location, occupation categories etc. for analysing the Task responses and producing anonymous, statistical research results.
- Enter you into any prize draws that you are eligible to take part in or, where invited to do so, have asked to be entered.
- With your explicit consent which would be sought at the relevant time, to pass your individual Tasks responses together with your personal information to the client who commissioned the Task. The client will use this information only for research purposes as explained in the Task. The client may also use this information to contact you to invite your participation in further research they conduct, or training, but only where you have been informed of this and have explicitly consented prior to your information being provided to the client for this purpose.
- To create anonymous, statistical profiles of the Panel membership based on the information provided by Mystery Shoppers.
- With your consent, to pass your information to other Ipsos Group companies so that they may invite you to participate in research studies they are carrying out and that may be relevant to you.
- Send you by email, electronic newsletters, mobile notifications, announcements and other communications as you agreed in the registration process.
We take all reasonable steps to ensure that any personal data we process are accurate, adequate, relevant and not excessive, given the purpose for which they were obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless you have agreed to this would otherwise reasonably expect this.
We will NEVER use your information for any purpose other than research and as described in this policy. Other than in relation to this Panel, we will not try to sell you anything, nor use your information for marketing purposes. Nor will we ever pass your information to third parties for marketing or advertising purposes.
For more information about our Panel membership or information related to your membership of one of our Panels, please contact our Shopper Support Team. They can be contacted by:
Email sent to: india@ishopforipsos.com
4. Third parties
We may use sub-contractors, applications, or affiliated companies to carry out some work on our behalf, control and responsibility, for data hosting, making payments to you, translation, communication, map creation based on movement of profile (please also see section 6 of the Terms and Conditions) or as described above. Some of these sub-contractors may be based outside of India; however, they are required to abide by the same data privacy legal requirements and security arrangements as ourselves and will be subject to appropriate safeguards, a description of which can be obtained by contacting us as set out below.
We are using various Google applications, like Gmail and Google Translate. Any such activity will be subject to Google’s Privacy Policy.
Where you are using our Facebook site for communications with us, then this use will be subject to Facebook’s relevant terms of use and privacy policy.
With your express consent we might in specific cases provide your data to our clients.
To see the list of Third Parties we use please consult the annex B below.
5. Children
For any tasks aimed at children (below 18 years of age), we will always require prior consent from our Panelists that are either a parent or legal guardian, who are legally responsible for the child, before inviting such child to take part in the research.
6. Use of Cookies and similar code
By joining our Mystery Shopper Panel online and taking part in our Mystery Shopping Tasks, you agree to our use of cookies and similar technologies and the collection of information from your PC/Laptop or other computing device you may use whilst taking part in our Mystery Shopping Tasks and research activities as outlined below.
What are cookies?
Cookies are small data files that enable the visited website to remember your actions and preferences over a period so you don't have to keep re-entering them whenever you return to the site. Cookies are not dangerous; however, they are significant for privacy protection. Cookies cannot be used for identifying individual visitors to the website, nor for fraudulent use of login credentials.
Our iShopFor Ipsos website collects information using 'cookies' and functionally similar technologies. Cookies are small files stored on your computer. Specifically, in respect of cookies, further details of what cookies are can be found by visiting www.aboutcookies.org.
Cookies we use
We use cookies for maintaining the view from the mobile version of the iShopFor Ipsos website to the desktop version, to remember your preferences while browsing the iShopFor Ipsos website.
The complete list of cookies and similar technology that may be used in connection with the iShopFor Ipsos website can be found on Cookies.
It is possible for you to delete 'cookies' or to prevent their use by adjusting the browser settings on your computer. However, if you do prevent our website from using cookies, it will not work properly and you might not be able to participate in this Mystery Shopper Panel.
Consent to use cookies
Most web browsers automatically accept cookies, unless the user changes the settings in the browser. By using this website, you give your consent to use cookies. However, you can restrict or block cookies using your browser settings. For more information about cookie settings select your web browser from those listed below:
For more detailed information about cookies use on iShopFor Ipsos, contact us at: info@ishopforipsos.com.
7. How long will we keep the information you provide?
We will keep the information you provided when you joined our Mystery Shopper Panel, together with any information you provided in response to Tasks for as long as you remain a Mystery Shopper of the Panel.
When your membership in the Mystery Shopper Panel ends, we will delete your personal information. Nothwithstanding, we might retain only that part of the personal information as may be required to prevent you from re-joining (where you were removed from the Mystery Shopper Panel BIOS) or as legally/statutorily required to be maintained by Ipsos.
Ipsos may retain as a legal proof of your past collaboration certain data such as your name, date of birth, addresse, social security number, banking details, etc.
These data are kept for up to 3 years for all purposes (except of records maintained by Ipsos under statutory requirement)
8. How do you ensure my personal information is secure?
We take our responsibilities to keep your personal information secure very seriously. As such we take every reasonable precaution to ensure your information is protected from loss, theft or misuse. These precautions include appropriate physical security of our offices, controlled access to computer systems, and use of secure, encrypted internet connections when collecting personal information.
If a Personal Data breach occurs and is likely to result in a high risk to your rights and freedoms, we will notify you, the Data Controller and the appropriate supervisory authority in a timely fashion.
9. How can you get access to your information and/or correct it and/or request its transfer and/or erasure? What are your rights?
Privacy Related requets and Data Corrections
To submit a privacy related request, consult and or modify the information you provided you can login to the iShopFor Ipsos System. However, certain information change requests require manual intervention to be modified / deleted.
In such cases, please submit a request in the iShopFor Ipsos online platform or contact our Ipsos Shopper Support Team.
To submit a privacy related request, you need to connect to iShopFor Ipsos Platform and submit a request in MY PRIVACY Section.
Please note that our team might need time to process your privacy request. Your request will be processed a maximum 30 days after it’s submission.
Our team can be contacted by:
Email sent to: india@ishopforipsos.com
Or by letter sent to:
Executive Director, Mystery Shopping
Ipsos Research Private Limited
1701, F-Wing, Lotus Corporate Park,
Off Western Express Highway, Goregaon East,
Mumbai – 400063, Maharashtra
India
Please quote your login (if known) or your email address used during your registration on iShopFor Ipsos System.
Unsubscription and Erasure request
In order to leave our Shopper Panel, you need to connect to iShopFor Ipsos Platform and submit a request in MY PRIVACY section.
Please note that your request of leaving the panel can be proceed only once all the task assigned to you were validated and their payment was done.
Once your unsubscribe demand is processed, most of your data will be deleted and your account will be disactivated. Please note that certain of your personal data necessary to your identification will be kept by ipsos as a legal proof of our past collaboration.
The following data might be kept about you: name, date of birth, addresse, social security number, banking details, etc.
Also note that the unsubscription is irreversible, therefore we won’t be able to re-cover your account.
Your Rights
You have the right to request a copy of all the information we hold about you. You also have the right to request the rectification of any personal data we hold about you. Furthermore, you have the right for all personal information about you, that you have provided to us, to be transferred to another party. In various circumstances you also have the right to request from us the deletion or erasure of the personal information we hold about you subject to the limitation set out above under 6.
You also have the right to restrict processing, to object, and to lodge a complaint with a supervisory authority.
In addition, you have the right to not be subject to decisions based solely on automated processing, including profiling, which produce legal or other significant effects for you.If a Personal Data breach occurs and is likely to result in a high risk to your rights and freedoms, we will notify you, the Data Controller and the appropriate supervisory authority in a timely fashion.
In such cases please submit a request in the iShopFor Ipsos online platform or contact our Data Protection Department as set out below.
10. How to contact us
For more information about our Mystery Shopper Panel membership or information related to your membership of one of our Mystery Shopper Panel, please submit a request in the iShopFor Ipsos online platform or contact our Ipsos Shopper Support Team. They can be contacted by:
Email sent to: india@ishopforipsos.com
Or by letter sent to:
Executive Director, Mystery Shopping
Ipsos Research Private Limited
1701, F-Wing, Lotus Corporate Park,
Off Western Express Highway, Goregaon East,
Mumbai – 400063, Maharashtra
India
If you have any questions or require further information on our privacy policy, our compliance with data protection laws or information we hold about you, please contact our Data Protection Department. They can be contacted:
By email sent to: india@ishopforipsos.com with [“Ipsos Mystery Shopper Panel”] as subject line
Or by letter sent to:
Executive Director, Mystery Shopping
Ipsos Research Private Limited
1701, F-Wing, Lotus Corporate Park,
Off Western Express Highway, Goregaon East,
Mumbai – 400063, Maharashtra
India
If you have any complaints, we will appreciate if you give us an opportunity to resolve any issue first, by contacting us as set out above.
11. Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this webpage. We will also inform you of any changes via the news section of the Mystery Shopper ‘s website, by email or when you first log on after any change. Our privacy policy was last updated on [24th May 2018].
12. Useful Links
World organisation for market research - ESOMAR: www.esomar.org
Annex A: List of the Shopper’s personal data requested.
Below is the list of information collected in order for you to be able to conduct Mystery Shopping tasks with Ipsos. Please note that all the information bellow is not mandatory.
Minimum data collected
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iShopFor Ipsos Website
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Contact information
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First Name
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Last Name
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Date of Birth
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Gender
|
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Phone
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Email
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Address
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Country
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Language
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Other data Collected:
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iShopFor Ipsos Shopper Card
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Contact information
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Login
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First Name
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Middle Name
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Last Name
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Address 1, Address 2
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Gender
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City
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Postal Code
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County/Region
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Country
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Language
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Phone Home, Phone Mobile
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Email
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iShopFor Ipsos Details:
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Contact information
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Date of Birth
|
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iShopFor Ipsos Shopper Profile
Payment Section
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Billing and payment data
Work/professional life data
Employment and compensation details
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Your banking details
|
|
You as freelancer
|
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A picture of your Bank Account cheque
|
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iShopFor Ipsos Shopper Profile
Demography Section
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Personal life data
Work/professional life data
Professional skills
information
Biometrics data
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Region
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Marital status
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Family
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Level of education
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Occupational status
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Your company
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Employment sector
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Job title
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Business email address
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Average gross monthly income
|
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Shoe size
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Clothing size
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Glasses or contact lenses
Pets
|
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Social media used
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You and smoking
|
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iShopFor Ipsos Shopper Profile
Language Section
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Personal life data
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Languages knowledge
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iShopFor Ipsos Shopper Profile
Automotive Section
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Personal life data
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Driving licenses
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Vehicles
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iShopFor Ipsos Shopper Profile
Finance Section
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Personal life data
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Bank and financial / insurance products
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iShopFor Ipsos Shopper Profile
Telecommunication Section
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Personal life data
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Electronical devices and service provider
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Internet provider
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Cable TV provider
|
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iShopFor Ipsos Shopper Profile
Final confirmation Section:
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Personal life data
Biometrics data
Work/professional life data
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Your Mystery Shopping experience
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Your Permanent Account Number (PAN)
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A copy of your PAN Card
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Your Mystery Shopping task preference
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Your headshot image of yourself
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Consent & Contract master data
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Shopper Contract
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Terms & Conditions Documents and Consent
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Privacy Policy Document and Consent
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iShopFor Ipsos Systems
Mobile app
Online Platform
Website
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Localization data
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Geolocation/date/time
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Connection data
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Usage information
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Device or browser information
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IP address
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Page visits and navigation data
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Projects data
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Results from mystery shopping, mystery calling, mystery mailing and other marketing, service evaluation, market research and data collection and reporting projects.
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Media files and information from media files
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History data
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Performance metrics and history
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Customer history
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Annexe B : List of Third Parties
Advertisement:
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Tool
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Objective
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Company
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- Google Analytics
- Google Tag Manager
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Analyze the traffic on ISFI registration website.
Analyze the traffic on our news website.
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Google
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Advertise on Google search and its partners.
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Google
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Analysis of the ISFI Website
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Hotjar
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Facebook Advertisement paid & free public groups.
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Facebook
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Operations:
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Mobile Application, Online Systems & Shoppers data base to manage Mystery Shopping Tasks.
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Research Metrics
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|
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Bulk emails sent to Shoppers & Emails Interaction Analytics.
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Mailchimp
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|
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Communication with the mystery shoppers & entertainment.
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Facebook
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Pinpoint Map creation according to Shopper’s data.
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Batchgeo
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Basic computer desk software used in Operations. We use excel folders, words document with containing Shopper’s data for operation purposes.
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Windows
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Our official working addresses are created through Gmail.
We send and receive data via emails.
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Google
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Use in our teams’ communication
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Skype
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Validation:
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Enter in Shoppers answers from surveys to check the language.
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Google
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|
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Enter in Shoppers answers from surveys to check the language.
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Grammarly
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Payment:
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Fill in the shopper data for payment proceeding and invoices.
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Ipsos IT
|
|
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Fill in the shopper data for payment proceeding and invoices.
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Ipsos CZ
|
|
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Process payment.
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X
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