Privacy Policy
This privacy policy explains how we (Ipsos s.r.o and Ipsos UK) use any personal
data we collect about you (“Mystery Shopper”, ”you” or “your”), when you join
our iShopFor Ipsos online panel / network (“Panel”), take part in mystery
shopping Tasks (as defined in the Terms and Conditions or surveys), and use the
iShopFor Ipsos Website or our online platform and mobile application named
iShopFor Ipsos System supplied by Research Metrics.
Click here to consult the Privacy Policy of our
system provider Research Metrics.
The website iShopFor Ipsos was created by Ipsos s.r.o. The data provided is
managed jointly by Ipsos s.r.o and Market & Opinion Research International
Limited.
Ipsos (market research) Ltd, trading as “Ipsos UK“, whose company registration
number is 948470 and whose registered office is 3 Thomas More Square, London,
UK - E1W 1YW.
Ipsos s.r.o, Private Limited Company, is a company registered in the Czech
Republic (located on Topolská street, Černošice, place of business at Na
Příkopě 22, Slovanský dům, 110 00, Prague 1, registered in the Commercial
Register with the Municipal Court in Prague, Section C, inset 90694,
registration date 28.12.2002, IN: 26738902, TIN: CZ26738902, Ltd inset number
15811/B, IN: 35730609, TIN: 2020210720).
Ipsos s.r.o and Ipsos UK are part of the Ipsos worldwide group of companies and
are jointly responsible to you under this privacy policy.
Topics:
- What
data do we collect about you?
- Why do
we collect data about you?
- How
will we use the data you provide?
- Third
parties
- Children
- Use of
cookies and similar code
- How
long will we keep the data you provide?
- How do
we ensure your personal data is secure?
- How can
you get access to your data and/or correct it and/or request its transfer
and/or deletion? What are your rights?
- How can
you contact us?
- Changes
to our privacy policy
- Useful
links
1. What data do we collect about you?
We collect the data you provide when you decide to join our Panel and fill out
our recruitment form.
When you register through the iShopFor Ipsos Website, Ipsos may collect data
that can specifically identify you such as your name, address, telephone number
and e-mail address.
We also collect information about the country and language preferences you have
selected when registering on the website.
Other data is collected using our iShopFor Ipsos System, supplied and supported
by Research Metrics, when you fill out your iShopFor Ipsos Shopper Profile,
complete any Task you participate in, or provide feedback, comments, or other
data to us. Click here to consult the
Privacy Policy of our system provider Research Metrics.
The bare minimum data we collect is:
- First
Name
- Last
Name
- Gender
- Date of
Birth
- Phone
- E-mail
- Address
- Language
- Country
For the full list of data items that might be
collected about you as well as the categories of personal data collected please
consult the Annex A below.
2. Why do we collect data about you?
The primary purpose
we collect data from you is to make sure
that we can fulfil our agreement with you. When you join the iShopFor
Ipsos panel, we enter into a contract with you which is subject to this Privacy
Policy as well as our Framework Agreement of the Terms and Conditions.
Additionally, when you accept any Task, we enter into a further agreement
pursuant to the Framework Agreement.
In order to fulfil the Framework Agreement by inviting you to perform relevant
Mystery Shopping Tasks, we need to collect and process appropiate data during
the recruitment period. You may also
subsequently add or adjust data in your profile in the iShopFor Ipsos System.
This data might be processed using automated means. This data will also be
necessary for us to send you fees and to contact you with regard to any Tasks.
Finally, we also collect data from you based on any agreements to take part in
performing any Mystery Shopping Tasks. Your acceptance of such Tasks is your
choice. There might also be situations when we are seeking data from you based
on your consent or even explicit consent where this might be appropriate or
required.
3. How will we use the data you provide?
We will use the data you provide to:
- Fulfil
our Framework Agreement or any Task-specific agreement with you.
- Keep a
record of all Mystery Shoppers.
- We will
use your name, telephone number, and e-mail address to contact you when
appropriate Tasks are available or if we need to validate any of your
responses; and to give you feedback on the Tasks you have undertaken for
us. We will use your postal address, date of birth, gender and other
responses to ensure that you match the profile requirements for the
Tasks.
- We may
also use these details to analyse the responses from all Mystery Shoppers
and determine whether any trends among certain profiles emerge.
- Send
you invitations to participate in Tasks that are relevant to you based on
the data you provided on your Mystery Shopper profile, or by answering
e-mails questions or surveys.
- Send
you an e-mail containing a verification code, in order to verify your
application and activate your Mystery Shopper account.
- Append
personal data about you to your responses to any Tasks you participate in,
such as geographical location, occupational categories, etc., in order to
analyse the Task responses and produce anonymous, statistical research
results.
- Enter
you into any prize draws that you are eligible to take part in or, when
invited to do so, have asked to take part in.
- With
your explicit consent (which will be sought at the relevant time),
transmit your individual Task responses together with your personal data
to the client who commissioned the Task. The client will use this data
only for research purposes as explained in the Task. The client may also
use this data to contact you to in order to invite you to participate in
further research they conduct, or training, but only with your informed
and explicit consent.
- Create
anonymous, statistical profiles of the Panel membership based on the data
provided by Mystery Shoppers.
- With your
consent, share your data with other Ipsos Group companies so that they may
invite you to participate in research studies they are carrying out which
may be relevant to you.
- Send
you electronic newsletters, mobile notifications, announcements, and other
communications, as you agreed to in the registration process.
We take all reasonable steps to ensure that any
personal data we process is accurate, adequate, relevant and not excessive in
relation to the purpose for which it was obtained. We will not process personal
data obtained for one purpose for any unconnected purpose unless you have
agreed to this or would otherwise reasonably expect this.
We will NEVER use your data for any purpose other than research and only as
described in this policy. Other than in relation to this Panel, we will not try
to sell you anything nor use your data for marketing purposes. We will never
share your data with third parties for marketing or advertising purposes.
For more information about our Panel membership or
data related to your membership of one of our Panels, please contact our
Shopper Support Team. They can be contacted by:
E-mail sent to: support@ipsosmysteryshopper.co.uk
4. Third
parties
We may use subcontractors, applications, or affiliated
companies to carry out some work on our behalf, under our control and
responsibility, for data hosting, making payments to you, translation,
communication, map creation based on movement while performing specific Mystery
Shopping Tasks (please also see section 6 of the Terms and Conditions)
or as described above. Some of these subcontractors may be based outside the
European Economic Area; however, they are required to abide by the same data
privacy legal requirements and security arrangements as ourselves and will be
subject to appropriate safeguards, a description of which can be obtained
contacting us as set out below.
When you are using our Facebook page in order to
communicate with us, this use will be subject to Facebook’s relevant Terms of
Use and Privacy Policy.
With your express consent we might in specific cases provide your data to our
clients.
To see the list of Third Parties we use please consult
the annex B below.
5. Children
For any Tasks aimed at children, we will always require prior consent from our
Panelists that are either a parent or a legal guardian, and are legally
responsible for the child, before inviting such child to take part in the
research.
6. Use of Cookies and similar code
By joining our Mystery Shopper Panel online and taking part in our Mystery
Shopping Tasks, you agree to our use of cookies and similar technologies and
the collection of data from your PC/Laptop or other computing device you may
use while taking part in our Mystery Shopping Tasks and research activities as
outlined below.
What are cookies?
Cookies are small data files that enable the visited website to remember your
actions and preferences for some time so you don't have to keep re-entering
them whenever you return to the site. Cookies are not dangerous; however, they
are significant for privacy protection. Cookies cannot be used to identify
individual visitors to the website, nor for fraudulent use of login
credentials.
Our iShopFor Ipsos website collects data using cookies and functionally similar
technologies. Cookies are small files stored on your computer. With specific
regard to cookies, further details about what they are can be found at www.aboutcookies.org.
Cookies we use
We use cookies in order to maintain the view from the mobile version of the iShopFor
Ipsos website to the desktop version and in order to remember your preferences
when you browse the iShopFor Ipsos
website.
The complete list of cookies and similar technology that may be used in
connection with the iShopFor Ipsos website can be found on Cookies.
It is possible for you to delete cookies or to prevent their use by adjusting
the browser settings on your computer. However, if you do prevent our website
from using cookies, it will not work properly and you might not be able to
participate in this Mystery Shopper Panel.
Consent to use cookies
Most web browsers automatically accept cookies, unless the user changes the
settings in the browser. By using this website, you give your consent to use
cookies. However, you can restrict or block cookies using your browser
settings. For more information about cookie settings select your web browser
from those listed below:
For more detailed information about cookies use on
iShopFor Ipsos, contact us at: info@ishopforipsos.com.
7. How long will we keep the data you provide?
We will keep the data you provided when you joined our Mystery Shopper Panel,
together with any data you provided in response to Mystery Shopping Tasks for
as long as you remain a Mystery Shopper of the Panel.
When your membership in the Mystery Shopper Panel ends, we will delete your
personal data. We might retain only the data required to prevent you from
re-joining (if you were removed from the Mystery Shopper Panel BIOS) or as
legally required.
Ipsos may retain, as legal proof of your past
collaboration, some data such as your name, date of birth, address, social
security number, and bank details.
This data is kept for up to 6 years.
8. How do we ensure your personal data is secure?
We take our responsibility to keep your personal data secure very seriously.
Thus we take every reasonable precaution to ensure your data is protected from
loss, theft, or misuse. These precautions include appropriate physical security
of our offices, controlled access to computer systems, and use of secure,
encrypted internet connections when collecting personal data.
If a personal data breach occurs and is likely to
result in a high risk to your rights and freedoms, we will notify you, and the
appropriate supervisory authority in a timely fashion.
As part of our commitment to the security of your data, Ipsos UK has regular
internal and external audits of its data security and is certified to be
compliant with the requirements of the International Standard for Data Security
ISO 27001, Market, Opinion and Social Research ISO 20252 and Quality Management
ISO 9001.
9. How can you get access to your data and/or correct it and/or request its
transfer and/or deletion? What are your rights?
Privacy-Related requests and Data Corrections
To submit a privacy-related request, consult, and/or modify the data you
provided, you can log into to the iShopFor Ipsos System. However, certain data
change requests require manual intervention for your data to be modified /
deleted.
In such cases, please submit a request in the
iShopFor Ipsos online platform or contact our Ipsos Shopper Support Team.
To submit a privacy-related request, you need to connect to the iShopFor
Ipsos Platform and submit a request in MY PRIVACY Section.
Please note that our team might need time to process
your privacy request. Your request will be processed within a maximum 30 days
after its submission.
Our team can be contacted:
By E-mail sent to: support@ipsosmysteryshopper.co.uk
Or by letter sent to:
Ipsos Mystery Shopping
Noble House, Capital Drive
Milton Keynes
MK14 6QP
United Kingdom
Please specify your username (if known) or the e-mail address used during your
registration on iShopFor Ipsos System.
Unsubscription
and Deletion request
In order to leave our Shopper Panel, you need to
connect to the iShopFor Ipsos Platform and submit a request in MY PRIVACY
section.
Please note that your request to leave the panel can
be processed only once all the Mystery Shopping Tasks assigned to you are
validated and their payment has been made.
Once your unsubscription request is processed, most of
your data will be deleted and your account will be deactivated. Please note that some personal data necessary
to your identification will be kept by Ipsos as legal proof of our past
collaboration.
The following data about you might be kept: name, date
of birth, address, social security number, and bank details.
Also note that the unsubscription is
irreversible, therefore we won’t be able
to recover your account.
Your Rights
You have the right to request a copy of all the data we hold about you. You
also have the right to request the rectification of any personal data we hold
about you. Furthermore, you have the right for all personal data, that you have
provided to us to be transferred to another party. In various circumstances you
also have the right to request from us the deletion of the personal data we
hold about you subject to the limitation set out above in pragraph 7.
You also have the right to restrict processing,
to object, and to lodge a complaint with a supervisory authority.
In addition, you have the right not to be subject to
decisions based solely on automated processing, including profiling, which
produce legal or other significant effects for you. If a personal data breach
occurs and is likely to result in a high risk to your rights and freedoms, we
will notify you and the appropriate
supervisory authority in a timely fashion.
In such cases please submit a request in the iShopFor Ipsos online
platform or contact our Data Protection Department as set out below.
10. How can you contact us?
For more information about our Mystery Shopper Panel membership or data related
to your membership of one of our Mystery Shopper Panels, please submit
a request in the iShopFor Ipsos online platform or contact our Ipsos
Shopper Support Team. They can be contacted:
By E-mail sent to: support@ipsosmysteryshopper.co.uk
Or by letter sent to:
Ipsos Mystery Shopping
Ipsos Mystery Shopping
Noble House, Capital Drive
Milton Keynes
MK14 6QP
United Kingdom
If you have any questions or require further data on our privacy policy, our
compliance with data protection laws, or data we hold about you, please contact
our Data Protection Department. They can be contacted:
By e-mail sent to: support@ipsosmysteryshopper.co.uk with
[“Ipsos Mystery Shopper Panel”] as subject line
Or by letter sent to:
Ref: Ipsos iShopFor Ipsos
Data Protection Officer,
Market & Opinion Research International Ltd
3 Thomas More Square
London
UK - E1W 1YW
If you have any complaints, we would appreciate it if you gave us an
opportunity to resolve any issue first by contacting us as set out above. You
are, however, always entitled to contact our regulatory body, the UK Data
Commissioner, at https://ico.org.uk/global/contact-us/
or by letter sent to:
Data Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: UK 0303 123 1113 (local rate) or +44 1625 545 745 if you prefer to use a
national rate number
Fax: +44 1625 524 510
Other national data protection authorities are also likely to accept your
complaint.
11. Changes to our privacy policy
We keep our privacy policy under regular review and we will publish any updates
on this webpage. We will also inform you of any changes via the news section of
the Mystery Shopper website, by e-mail or when you first log in after any
change has occured. Our privacy policy was last updated on [21st April 2022].
12. Useful Links
World Organisation for Market Research - ESOMAR: www.esomar.org
Mystery Shopping Providers Agency – MSPA: www.mspa-global.org
Data Commissioner’s Office: www.ico.org.uk
Annex A: List of the Shopper’s required personal data
items.
Below is the list of data items collected in order for you to be able to
conduct Mystery Shopping tasks with Ipsos. Please note that all the data below
is not mandatory.
Minimum collected data
|
iShopFor Ipsos Website
|
Contact data
|
First name
|
|
Last name
|
|
Date of birth
|
|
Gender
|
|
Phone
|
|
E-mail
|
|
Address
|
|
Country
|
|
Language
|
Other
collected data
|
iShopFor Ipsos Shopper Card
|
Contact data
|
Login
|
|
First name
|
|
Middle name
|
|
Last name
|
|
Address 1, address 2
|
|
Gender
|
|
City
|
|
Postal code
|
|
County/Region
|
|
Country
|
|
Language
|
|
Home phone, mobile phone
|
|
E-mail
|
|
iShopFor Ipsos Details:
|
Contact data
|
Date of Birth
|
|
iShopFor Ipsos Shopper Profile
Payment Section
|
Billing and payment data
Work/professional life data
Employment and compensation details
|
Your bank details
|
|
You as freelancer
|
|
Your National Insurance number (NI)
|
|
Your Unique Taxpayer Reference number (UTR)
|
|
iShopFor Ipsos Shopper Profile
Demography Section
|
Personal life data
Work/professional life data
Professional skills
data
Biometrics data
|
Region
|
|
Marital status
|
|
Family
|
|
Level of education
|
|
Occupational status
|
|
Your company
|
|
Employment sector
|
|
Job title
|
|
Business e-mail address
|
|
Average gross monthly income
|
|
Shoe size
|
|
Clothing size
|
|
Glasses or contact lenses
Pets
|
|
Social media used
|
|
You and smoking
|
|
iShopFor Ipsos Shopper Profile
Language Section
|
Personal life data
|
Languages spoken
|
|
iShopFor Ipsos Shopper Profile
Energy and Utilities Section
|
Personal life data
|
Property you live in
|
|
Electricity provider
|
|
Gas provider
|
|
Water provider
|
|
iShopFor Ipsos Shopper Profile
Automotive Section
|
Personal life data
|
Driving licenses
|
|
Vehicles
|
|
iShopFor Ipsos Shopper Profile
Finance Section
|
Personal life data
|
Bank and financial / insurance products
|
|
iShopFor Ipsos Shopper Profile
Telecommunication Section
|
Personal life data
|
Electronical devices and service provider
|
|
Internet provider
|
|
Cable TV provider
|
|
iShopFor Ipsos Shopper Profile
Final Confirmation Section:
|
Personal life data
Biometrics data
|
Your Mystery Shopping experience
|
|
Your Mystery Shopping Task preference
|
|
Your headshot
|
|
Consent & Contract master data
|
Shopper Contract
|
|
Terms & Conditions Documents and Consent
|
|
Privacy Policy Document and Consent
|
|
iShopFor Ipsos Systems
Mobile App
Online Platform
Website
|
Localization data
|
Geolocation/date/time
|
|
Connection data
|
Usage data
|
|
Device or browser data
|
|
IP address
|
|
Page visits and navigation data
|
|
Projects data
|
Results from mystery shopping, mystery calling,
mystery mailing and other marketing, service evaluation, market research and
data collection and reporting projects.
|
|
Media files and data from media files
|
|
History data
|
Performance metrics and history
|
|
Customer history
|
Annex B : List of Third Parties
Advertisement:
|
Tool
|
Objective
|
Company
|
|
·
Google Analytics
·
Google Tag Manager
|
Analysis of the traffic on ISFI registration
website.
Analysis of the traffic on our news website.
|
Google
|
|
·
Google Ads
|
Advertisement on Google search and its partners.
|
Google
|
|
·
Facebook
|
Facebook Advertisement paid & free public
groups.
|
Facebook
|
|
·
Instagram
|
Advertisement on Instagram.
|
Facebook
|
Operations:
|
·
Shopmetrics
·
Mobiaudit
|
Mobile Application, Online Systems & Shoppers
database to manage Mystery Shopping Tasks.
|
Research Metrics
|
|
·
Mailchimp
|
Bulk e-mails sent to Shoppers & E-mails Interaction
Analytics.
|
Mailchimp
|
|
·
Facebook
·
Messenger
·
Instagram
|
Communication with the mystery shoppers &
entertainment.
|
Facebook
|
|
·
Twitter
|
Communication with the mystery shoppers &
entertainment.
|
Twitter
|
|
·
Windows
·
Pack office
|
Basic computer desk software used in Operations. We use
Excel folders and Word documents containing Shopper’s data for operation
purposes.
|
Windows
|
|
·
Microsoft Teams
|
Communication within our teams.
|
Microsoft Corporation
|
|
·
Chatbot
·
Microsoft Power BI
|
A chat software built as additional Mystery Shopper
Support that is available 24/7. Provides general support and collects general
requests from the users. Chatbot Analytics.
Reporting platform for chatbot data.
|
Feedyou
Microsoft Corporation
|
|
·
WhatsApp
|
Communication with the Mystery Shoppers &
entertainment.
|
Facebook
|
Validation:
|
·
Google translate
|
Language check of Shoppers’ answers from surveys.
|
Google
|
Payment:
|
·
Symphony
|
Shopper data processing for payments and invoices.
|
Ipsos
|
|
·
EX
|
Shopper data processing for payments and invoices.
|
Ipsos
|
|
·
Banks
|
Process Payment processing.
|
CitiBank of Ireland
|
